Safe employees make a safe place for members.
Identifying safety hazards and getting them under control is the goal for all risk management programs. When you consistently inform employees and encourage them to speak up about safety, you've got a winning combination for members and staff.
When employees feel empowered, they are a part of the solution. For example, employees are more likely to identify trip hazards on walkways; drive safer in golf cars to prevent rollovers; use proper communication (LOTO) when working with electrical; be able to identify the symptoms of heat illness; understand why lightning evacuations are important; or use all safety precautions when working with chemicals around others.
Club operations must follow OSHA standards.
Golf and country clubs are held accountable for their safety programs under the Occupational Safety & Health (OSH) Act of 1970. The General Duty Clause states,
(a) Each Employer- (1) shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees; (2) shall comply with occupational safety and health standards promulgated under this Act. (29 USC 654, Sec. 5)
The General Duty Clause is a 'good faith' statement which applies to any area of workplace safety negligence. Training that is trackable, including completion records and proof of the training content, goes a long way when showing good faith efforts during an audit or claim.
Don't wait for the accident. Measure your safety program now.
Slips, Trips and Falls.
The number one cause of workplace injury is a slip/trip/fall and they cost employers $13.5 billion annually. Slips, trips and falls are most often cited by OSHA and they are ranked top 5 in workers' compensation claims. Something as simple as training and housekeeping practices can significantly reduce accidents.
Workers' Compensation and Client Services.
Workers' comp insurance claims and client services (such as youth programs) can increase the potential for risk and exposure. Left unaddressed, these negative risk areas create losses and drive up baseline operations costs in the form of high insurance premiums and lawsuits.
Hazard Communication; Bloodborne Pathogens; Heat Illness Prevention; Fall Arrest Systems; Lawful Termination and Hiring; Sexual Harassment; Child Sexual Abuse Prevention; Slips Trips Falls, Pool Liability, Golf Car Safety, Lightning Safety; Diversity & Nondiscrimination Acts; Lockout/Tagout; Hearing Prevention; PPE; Machine Guarding; Food & Alcohol Service. (Many more, depending on the club.)
EEOC and HR Compliance.
Clubs work with a diverse group of people - including guests and members. Diversity awareness and harassment policies must be communicated, trained, and tracked. Supervisors need to know what constitutes lawful termination and hiring. Workplace equality acts must be disclosed and understood by employees. One lawsuit can be devastating. Without documentation for court evidence or an EEOC audit, there is not much room to argue 'a good faith attempt' to comply with the law. (Laws enforced by EEOC)
Food Service, Food Allergens, Alcohol Server.
Food and alcohol service is an integral part of many country clubs. Many states have laws requiring food handling and alcohol server certification. Insurance providers often require certificates as part of an insurance package. Some states now require food allergen training.
Food allergies are fast becoming a concern for many people. Does your staff know how to prevent cross-contamination of foods? Are you able to confidently serve food that has been prepared for an allergy sufferer? Do your club members feel the same way?
Club Learning Institute offers discounted online course codes (in approved states) for clients through the National Restaurant Association and ServSafe®.